:: Product

• All prices are subject to change without notice.
• Prices do not include taxes.
• Availability of product is not guaranteed.
• We reserves the right to use our discretion as to the carrier to be used on any shipment.
• Shipment charges are based on location, weight and dimension of shipment. If you prefer an alternate carrier, please provide your carrier detail and account number at the time of ordering.

:: Cancellations / Refund or Undeliverable Shipments

• We make every effort to honour requests for cancellations for regular orders that are not part of a pre-booking program. However, if the shipment has already left our warehouse when the cancellation request is made, it will be subject to a 25% restocking charge (minimum $40.00) plus all shipping costs incurred.
• Any refused or undeliverable shipments are subject to 25% restocking charge (minimum $40.00) plus all shipping costs incurred. Future shipments will then be on a pre-paid basis only.

:: Returns / Claims

• We will gladly authorize returns for damaged or defective merchandise within 10 days from the date your shipment is received. All returns must be authorized through our Customer Service Department. Any unauthorized returns will be refused. Damaged or defective merchandise must be sent back with a Return Merchandise Authorization Number( RMA#) provided by the our  Customer Service Representative. This number must appear on the outside on each carton being returned. Returned merchandise that has been used, altered, or exceeds the 10 day policy will not be processed for replacement or credit.
• All returned merchandise must be in the original packaging. Any merchandise sent back to DoorToIslam.com that is not damaged or defective will be subject to 25% restocking charge (minimum $40.00) plus all shipping costs incurred.
• All computer software including CDs, DVDs, VCDs, Audio Cassettes are not refundable. They will be only replaced, if they are received defective.